Refund Policy

Every render uses paid AI time the moment it starts, so all sales are final. The only refunds are for renders that fail.

Failed renders

If a render fails on our side, the credits it used go back to your balance automatically. You don't need to ask. If you think a render failed and your credits didn't come back, email us and we'll check.

Results are made by AI, so they don't always come out the way you expect. A render that finishes but isn't what you hoped for is not a failed render, and its credits are not returned. See our Terms of Service.

Plans and credit packs

• Plan charges and credit packs are not refundable, including unused or partly used credits.
• By buying a plan or credits, you ask us to deliver the service right away. Where the law gives you a right to cancel a digital purchase, you agree that this right ends once your credits are added to your account.
• The end of our launch offer (see our Terms of Service and Promotions page) is not a reason for a refund. After it ends, your credits stay in your account, and each video uses the normal number of credits shown before you generate.
• You can cancel your plan any time from Account & billing. It stays active until the end of the period you paid for, and you won't be charged again.

Your legal rights

Nothing here takes away rights you have under the consumer laws where you live. Payments are processed by Stripe, which may issue a refund where the law or its own rules require it.

Questions

Email ridefx546@gmail.com from your account email.